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MISSING PAYMENT


If you have not received credit on your check or bank draft payment OR if you need to stop payment on your check or bank draft, contact Florida State Disbursement Unit Customer Service at 1-877-769-0251 before you place a stop payment with your bank.

If you remitted a check or automatic bank draft for a child support payment, and it was returned unpaid by your bank, you will be contacted by National Payment Solutions (NPS). NPS is a collection agency for returned child support checks and bank drafts assigned to them by the Florida State Disbursement Unit.

Checks accepted may be electronically deposited. All dishonored checks are sent to a private collection agency and will result in a state-allowed service charge per item. Dishonored checks and the service charges may be electronically debited or drafted from your account. Paying by check is your acceptance of this policy. Should you choose not to pay by check, you may also pay by cashier’s check or money order.

FAQs

Who is National Payment Solutions (NPS) and how are they associated with the State Disbursement Unit (SDU)?
National Payment Solutions (NPS) is a collection agency that is contracted with the Florida State Disbursement unit (SDU) to collect on returned child support checks and returned online payments sent to the (SDU).

Does National Payment Solutions (NPS) buy the debt from the State?
No, National Payment Solutions (NPS) does not buy the debt from the State. NPS collects funds for the Florida State Disbursement Unit (SDU) and reimburses these funds to the SDU.

I stopped payment on my check, why did the Florida State Disbursement Unit (SDU) pay out the money?
Your funds may have been disbursed before we were notified of a stop payment on your check. In accordance with federal law, the Florida State Disbursement Unit (SDU) must disburse funds to the recipient within two business days of receipt of your child support payment. Once your check has been received and applied to a case(s), the SDU cannot place a stop payment on it.

If your check has not been received, the SDU will attempt to prevent it from processing. You must then contact your bank and request a stop payment.

Please note, an attempt by the SDU to prevent your check from processing does not guarantee your check won’t be processed.

How do I request a stop payment?
To request a stop payment, please call the Florida State Disbursement Unit’s (SDU) Customer Service at 1-877-769-0251. The SDU will first determine if they have received your check.

If your check has been received and applied to a case(s), the SDU cannot place a stop payment on it.

If your check has not been received, the SDU will attempt to prevent it from processing. You must then contact your bank and request a stop payment.

Please note, an attempt by the SDU to prevent your check from processing does not guarantee your check won’t be processed.

If the Florida State Disbursement Unit (SDU) paid the support to the other parent, why is he/she saying the payment has not been received?
You can call the Florida State Disbursement Unit’s (SDU) Customer Service at 1-877-769-0251 to verify when your payment was received. In accordance with federal law, the Florida State Disbursement Unit (SDU) must disburse funds to the recipient within two business days of receipt of your child support payment.

I sent a replacement check/money order to the Florida State Disbursement Unit (SDU) to cover a returned check. Why am I receiving a notice stating I owe this money again?
Replacement checks must be mailed to the replacement address below.
National Payment Solutions
P.O. Box 4219
Columbus, GA 31914-0219
I already paid my child support, why am I being asked to pay it twice?
Your funds may have been disbursed before your payment was returned unpaid by your bank. The money you owe is to reimburse the Florida State Disbursement Unit (SDU) for the money paid out for your child support. In accordance with federal law, the SDU must disburse funds to the recipient within two business days of receipt of your child support payment.

Why did I receive a letter from National Payment Solutions stating I owe money if I do not pay child support or spousal support?
Legally, whoever signed the check is held liable for the returned check. If you made a payment intended for child support and/or spousal support for your spouse or someone else, you are held liable for the funds owed to the Florida State Disbursement Unit (SDU).

I stopped payment on a check because my employer already deducted the money from my paycheck. Why did I receive a letter stating I owe money for that check?
The Florida State Disbursement Unit (SDU) does not receive notification when your employer deducts money from your paycheck. The SDU processes all payments that are received. Your check was processed, and funds disbursed to the recipient, before the SDU) received notification of your stop payment request. A stop payment request must be communicated to the SDU before you place a stop payment with your bank.

Why would the Florida State Disbursement Unit (SDU) pay a check for me and send it to collections?
If your bank returns your check unpaid after the funds have been disbursed, the Florida State Disbursement Unit (SDU) is owed the payment amount and will proceed with collection activity to recoup the loss. In accordance with federal law, the SDU must disburse funds to the recipient within two business days of receipt of your child support payment.

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