Registration
Registration
Employer FAQ's
Electronic Funds Transfer (EFT/ EDI)
How can I obtain information on the electronic funds transfer process?
Click the Employer EFT/ EDI Packet link on the left menu of this website and download the employer information packet.
I recently arranged for a prenote transmission, when can I stop mailing in checks?
Five (5) business days are required to verify bank account information that has not been previously verified. You should continue to send a check for your employees’ child support withholdings during this five (5) business day period. If the pre-authorization is not successful you must continue to send a check until your bank account information has been successfully verified.
What should I do if the wrong amount is withheld from an employee’s paycheck? Contact the child support office that handles the case.
Can I transmit a debit transaction (reversal) if there is a mistake? No, debit transactions are not allowed.

ACH Debit
Registering and Scheduling an Automated Payment from a Bank Account
What should I do to have child support payments automatically withdrawn from my bank account? Click Employer at this website, register an account by following the prompts and providing the requested information, and schedule a payment. To schedule a payment you will need to reconcile your employee information and register your bank account.

To reconcile your employee information, you may either upload a spreadsheet containing the employee information or enter the data online.

To reconcile the information using a spreadsheet, from the Select Payment Method page, click “ACH Debit.” Click the Employer Reconciliation Sheet link that is displayed in step 2.a. Complete the spreadsheet with your employee information and then register or log in.

From the Select an Option page’s Payment Schedule section, click “Schedule New Payment,” click “Upload Reconciliation Spreadsheet,” click “Browse,” and select the remittance document, click OK, verify the information, and select the employees who should be included in the payment.

To reconcile the information by entering the data online, from the Select an Option page’s Payment Schedule section, click “Schedule New Payment,” click “Manually input each emplyee’s information,” key the desired information and select the employees who should be included in the payment.

When the employee information has been selected, the Provide Bank Account page will display. Key the appropriate information and click “Next.”

When the bank account information has been added, complete the applicable fields and click “Next” again.

You may schedule recurring payments using one of the following options:
  • Weekly: Monday, Tuesday, Wednesday, Thursday, or Friday
  • Every two weeks: Monday, Tuesday, Wednesday, Thursday, or Friday
  • Semi-Monthly: two payments per month based on the following schedule:
         1st & 16th 6th & 21st 11th & 26th
         2nd & 17th 7th & 22nd 12th & 27th
         3rd & 18th 8th & 23rd 13th & 28th
         4th & 19th 9th & 24th 14th & 29th
         5th & 20th 10th & 25th 15th & 30th
  • Monthly: 1st-31st
Note: Semi-monthly and monthly payments will occur on the last day of the month in months with fewer days than the date scheduled. For example, if the 15th and 30th are selected, February's payments would occur on the 15th and 28th (the last day of the month).
What information is required to register an account on the website? If you want to register for a Florida Child Support ePay account, the following information is required:
  • Employer name
  • Contact name
  • Telephone number
  • Valid email address
  • Bank information: bank name, routing number, account number, type of account (checking or savings)
Can I schedule more than one payment, for example, a payment on the 20th of the month, as well as a payment every two weeks on Friday? Yes, however, you will need to schedule each payment separately.
Can I have more than one bank account authorized for a payment? You can have more than one bank account on file; however, you cannot split a payment between multiple bank accounts. For example, if your payment is for $1,000 you cannot request $400 be withdrawn from one account and $600 from a different account. The entire $1,000 must be withdrawn from one account.
What day will be money be withdrawn from my bank account? Money will be withdrawn on the scheduled payment date. If that date falls on a Saturday, Sunday, or bank holiday the funds will be withdrawn the next business day.
How long will it take for the Child Support Program to receive a child support payment once it is withdrawn from my bank account? Your employees will receive credit for their payments the date it is scheduled to be withdrawn from your bank account.
What happens if my payment is scheduled for a weekend or a holiday? If a payment is scheduled on a Saturday, Sunday, or bank holiday, the funds will be withdrawn the next business day. Your employees’ child support accounts will be credited the day the funds are withdrawn from your bank account.
What is the earliest date that I can schedule a payment? Your payment start date must be at least five (5) business days from the date you register your account. This will allow sufficient time for your bank account information to be verified. If your account has been previously verified, then the payment must be scheduled at least two (2) business days prior to its scheduled payment date.

Example: If you register your account on Monday the 1st, you must set your payment start date no earlier than Tuesday the 9th.
I entered a start date and the website calculated a different date for my first payment. What am I doing wrong? If you entered a start date that is less than five (5) business days from today's date, your date will be automatically adjusted to include the five (5) business day verification period.

Example: Today is January 26 (Monday) and you entered January 30 (Friday) as your payment start date. The website calculates the start date as February 3, taking the five business day verification period into consideration; January 27 - February 2.
 
Bank Account Verification Period
What happens after I register an account and establish a payment schedule? If your bank account information has not been previously verified, it will be submitted to your bank for verification. This pre-authorization is also referred to as the “prenote” process. If the verification is successful, your payment will be withdrawn as scheduled. If it is unsuccessful, you will be notified by email and no payment will be processed.
Why would my bank account pre-authorization be returned as unsuccessful? Most pre-authorizations are returned as unsuccessful when the bank account information was entered incorrectly. You should check the bank account information you entered to ensure it is correct.
I received an email that my bank account pre-authorization was unsuccessful. What should I do now? You should check the bank account information you entered to ensure it is correct. To do this, access the Select an Option page’s Bank Account section, click “Edit Bank Account,” click “Edit” next to the desired bank account, and edit your bank account information through this website and reschedule your payment. The pre-authorization will be resubmitted. You may want to contact your bank if you need assistance identifying the routing and account numbers.
 
Editing or Changing Your ePay Account
How do I make a change to my ePay account? Access the Select an Option page’s User Profile section, click “Update User Profile,” click “Update Contact,” and correct the appropriate information.
I changed my bank account. What should I do? You will need the change the bank account information currently associated with your account. To do this, access the Select an Option page’s Bank Account section, click “Edit Bank Account,” click “Edit” next to the desired bank account, and edit your bank account information through this website. A prenote will be sent to verify the new bank account information. In addition, you will need to establish a new payment schedule since any existing payment schedule(s) will be cancelled when you edit your bank account information.

If your payment is due before the end of the five (5) business day verification (prenote), you will need to mail your employees’ withholdings to the Florida Child Support State Disbursement Unit, P. O. Box 8500, Tallahassee, FL 32314 in order to avoid delinquency on their child support accounts.
How do I reactivate a payment from my bank account that I previously cancelled? You will need to set up another payment schedule through this website. To do this, access the Select an Option page’s Payment Schedule section, click “Schedule New Payment,” and provide the appropriate information.
I authorized a payment from my bank account and now I want to change it. What do I need to do? You may change or cancel your payment through this website. To do this, access the Select an Option page’s Payment Schedule section, click “Edit Payment Schedule” or “Delete Payment Schedule” depending on if you want to change or cancel the payment, and provide the appropriate information if necessary. You must allow two (2) business days prior to the payment's scheduled date to cancel your payment.
 
Unavailable Funds
What if my bank account does not have enough money in it to cover a payment? If you find out your bank account does not have enough money in it to cover your scheduled payment, you must cancel your payment at least two (2) business days prior to its scheduled date. You can cancel your payment at this website by accessing the Select an Option page’s Payment Schedule section, click “Delete Payment Schedule,” and select the appropriate payment schedule. You must allow two (2) business days prior to the payment’s schedule date to cancel your payment.
What if I fail to cancel the payment two business days prior to its scheduled date and there is not enough money in my bank account? If your payment is processed and there is not enough money in your bank account to cover it, your Child Support ePay account will be placed on hold and your automatic withdrawal will be cancelled. You will then be required to send all future child support payments by a guaranteed payment method such as a money order, cashier's check, or certified check.
Why is my ePay account on hold? We attempted to withdraw your scheduled payment from your bank account and there was not enough money available. You will now be required to send all future child support payments by a guaranteed payment method such as a money order, cashier's check, or certified check.
 
General FAQs
Are employers required to send child support payments electronically? Employers in Florida with 10 or more employees or who pay $20,000 or more in state taxes annually are required to send their child support payments electronically. Employers who are not required to submit electronically can reduce their costs for remitting child support payments by sending their payments electronically as well.
 
Password
I am having trouble creating a user ID or password. Your user ID and password must consist of at least two numbers and six letters, and not exceed 12 characters in length. In addition, user IDs and passwords cannot contain any special characters such as question marks, number signs, periods, etc. Your user ID and password must be different from each other.
Can my password be the same as my user ID? No, it must be different from your user ID.
Does my password ever expire? No, your password does not expire, but it is a good idea to change your password occasionally to protect it.
I forgot my password. What should I do? On the login page, click "Forgot your User ID or trouble logging in?” enter the required information, and create a new password.
How do I change my password? On the Select an Option page, click “Update User Profile,” click “Change Password,” enter the required information, and create a new password.
If I forget my password and change it, but remember it later and want to change it back to the original password can I? Yes, you can. On the Select an Option page, click “Update User Profile,” click “Change Password,” enter the required information, and re-enter the desired password.
 
Technical Issues
It appears there is a problem with the website. What should I do? Contact Customer Service at 1-888-883-0743 and report the problem.
 
Unauthorized Access of an Account
I believe someone has access to my user ID and password. What should I do? Change your user ID and password through this website. To change your user ID, access the Select an Option page, click “Update User Profile,” click “Change User ID,” enter the required information, and create a new user ID. To change your password, access the Select an Option page, click “Update User Profile,” click “Change Password,” enter the required information, and create a new password.
Money has been withdrawn from my account without my permission. What should I do? Contact the Florida Child Support State Disbursement Unit at 1-888-883-0743 immediately. You will be asked to submit your claim in writing as well.
 
Contact Information
Florida Child Support State Disbursement Unit
P. O. Box 8500
Tallahassee, FL 32314
Customer Service: 1-888-883-0743

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5050 West Tennessee Street, Tallahassee, FL 32399