Help / FAQs

To register for a Florida Child Support ePay account, go to www.fl.smartchildsupport.com, click "I owe support" and click "New User Registration". If you are registering to make child support payments for yourself, click "I want to register and make a payment for myself". If you are registering to make a payment for someone else, click "I want to register and make a payment for someone else". Provide the requested information. If you register a bank account, Micro Payments are used to validate the account information. See "Verify Bank Account (Micro Payments)" below.

To login to your Florida Child Support ePay account, go to www.fl.smartchildsupport.com, click "Login" and provide the requested information.

If you want to register for a Florida Child Support ePay account, the following information is required:

• Name and address
• Social security number
• County Number and Court Case Number, or Child Support Case Number
• Telephone number
• Valid e-mail address
• Optional Bank Information: bank name, routing number, account number and type of account (Checking or Savings)

If you want to register to make a payment for someone else, you will need to also provide your relationship to the parent who owes support.

Yes, but income withholding will remain in effect and not be stopped.

Yes, however, we encourage you to schedule your payments in an amount equal to your current child support obligation(s) to avoid delinquency.

No, you can only have one registered bank account and can only make payments on that one account.

Click "I Owe Support" on the ePay website, register a website account if you do not already have one registered, add a bank account, complete the micro payment verification process, and schedule a payment. You must have a valid email address.

When you register a bank account, we will make two small deposits (Micro Payments) to the account. At the same time, we will issue one debit to your bank account for the total of the deposits. The deposits and debit will post to your account usually within three business days from adding your bank account. The deposits and debit will be labeled FL Dept of Revenue. Once the transactions appear on your bank statement, log in to the web site, select "Accounts" and then "Verify Bank Account." Enter the amount of each deposit and click Verify. Once you enter the amounts correctly, you may then schedule payments two business days in the future.

Most deposits are returned as unsuccessful when the bank account information was entered incorrectly. Once the deposits are returned, the bank account will be inactivated. Verify your bank information and enter it again on the website. New deposits and debits will be issued.

You must add your bank account information again at this website.

You may schedule a one-time only (non-recurring) payment or you may schedule recurring payments using one of the following options Weekly: Monday, Tuesday, Wednesday, Thursday, or Friday Every two weeks: Monday, Tuesday, Wednesday, Thursday, or Friday Semi-Monthly: two payments per month based on the following schedule:
	1st & 16th	6th & 21st	11th & 26th
	2nd & 17th	7th & 22nd	12th & 27th
	3rd &18th	8th & 23rd	13th & 28th
	4th & 19th	9th & 24th	14th & 29th
	5th & 20th	10th & 25th	15th & 30th
Monthly: 1st-31st Note: Semi-monthly and monthly payments will occur on the last day of the month in months with fewer days than the date scheduled. For example, if the 15th and 30th are selected, February's payments would occur on the 15th and 28th (the last day of the month).

You must have an email address to use this site. A valid e-mail address is needed for us to communicate with you electronically. Without an email address we cannot sent you confirmation for your transactions. Free e-mail accounts are available on the Internet. To locate one, use any search engine and search for "free e-mail."

Your County plus Court Case Number or Child Support Case number are located on documents related to your child support case. You may also contact Customer Service at 1-877-769-0251 or your local child support office for this information.

Yes, however, you will need to schedule each payment separately.

Money will be withdrawn on the scheduled payment date. If that date falls on a Saturday, Sunday, or bank holiday the funds will be withdrawn the next business day.

You will receive credit for the payment the date that it is scheduled to be withdrawn from your bank account.

If a payment is scheduled on a Saturday, Sunday, or bank holiday, the funds will be withdrawn the next business day. Your child support account will be credited the day the funds are withdrawn from your bank account

A payment must be scheduled at least two business days prior to its payment date, assuming your bank account information has been previously verified.

Your first payment date must be at least two business days from the date you verify your account. If your account has been previously verified, then the payment must be scheduled at least two business days prior to its payment date.

If you entered a start date that is less than two business days from today's date, your date will be automatically adjusted to two business days in the future.

Edit your bank account information through this web site. We will make two small deposits (micro payments) to the registered account. At the same time, we will issue one debit to your bank account for the total of the deposits. The deposits and debit will post to your account usually within three business days from adding the bank account at this web site. The deposits and debit will be labeled FL Dept of Revenue. Once the transactions appear in your bank account, log in to this web site and select Accounts and then Verify Bank Account. Enter the amount of each deposit and click Verify. Once you enter the amounts correctly, you must establish a new payment schedule(s) since any existing payment schedule(s) will be cancelled when you edit your bank account information.

If a child support payment is due before you verify your bank account, you will need to mail your payment to avoid delinquency.

Establish another payment schedule through this web site.

Change or cancel your payment through this web site. You must allow three business days prior to the payment's scheduled date to make your changes.

You must cancel your payment at least three business days prior to its scheduled date. You can cancel your payment at this web site.

Your account will be placed on hold and your automatic withdrawal will be cancelled. You will then be required to remit all future payments by a guaranteed payment instrument such as a money order, cashier's check, certified check, or credit card.

We attempted to withdraw the funds from your bank account, and they were not available. You will be required to remit all future payments by a guaranteed instrument such as a money order, cashier's check, certified check, or credit card.

You may make a non-recurring payment with your credit/ debit card. To do this, click "Pay By Credit Card" from the home page

You may use Discover®, MasterCard®, Visa®, American Express®, JCB®, or Maestro® to make a child support payment.

If you have your credit/ debit card linked to an e-wallet account such as Apple Pay, Google Pay, PayPal, or Venmo you can make your payment using these alternate payment options.

Apple Pay is only available on Apple devices. Venmo is only available on mobile devices.

Apple Pay payments must be made with an Apple device. Google Pay and PayPal payments may be made with any browser. You must use Safari (iOS) or Chrome (Android) when making a payment through Venmo.

The following information is required to make a credit/debit card payment:

• The parent who owes support's first and last name, social security number, Depository # (County + Court Case #) Or Child Support Case Number
• Credit/ debit card holder's name.
• Credit/debit card holder's billing address.
• Valid e-mail address.
• Discover®, MasterCard®, Visa®, American Express®, JCB®, or Maestro® card. You must have the number, expiration date, and 3 or 4-digit security code.

You will not be able to register to use this site if you do not have an email address. A valid email address is required in order for us to communicate with you electronically. If you do not have an email address we cannot send you information such as a confirmation of your transactions

Yes, you can make a non-recurring payment by calling 1-855-503-0023.

Your county plus court case number or child support case number are located on documents related to your child support case. You may also contact Customer Service at 1-877-769-0251 or your local child support office for this information.

Yes, you may make a credit/ debit card payment, but income withholding will remain in effect and will not be stopped.

Yes, there is a minimum payment requirement of $1.00.

The maximum payment that you can make in one transaction is $9,999.99; assuming your card has that amount of credit available. Multiple transactions can be made in one day if each transaction does not exceed $9,999.99, and the appropriate amount of credit is available.

The service fee covers the cost of providing credit/debit card services. The service fee for using this service is 2.5% of the amount of the child support payment. The fee is separate from and in addition to the child support payment.

The service fee is separate from your child support payment and is not added to it. The fee will appear as a separate charge on your statement along with the word "fee."

Your credit card is charged at the time you submit the transaction, and when your credit card company authorizes it.

Your payment will be applied within two (2) to three (3) business days from the day it was made on the website.

Yes, you can use your credit/ debit card to make a payment for another parent; however, you will need their first and last name, social security number, county name, and case number. To do this, click "Make a Credit Card Payment." on the home page.

The CVV2/ CVC2 3 or 4-digit security code is an added security measure. It is used to establish that you are in possession of the credit card. Discover, Mastercard, Visa, and JCB print a 3-digit code on the back of the card. Maestro uses the last 3 digits of the card number as the security code. American Express prints a 4-digit code on the front of the card.

You will need to contact your credit card company to determine why the payment was not authorized. It could have been declined for one of the following reasons:

• The credit card number and/ or CVV2/CVC2 security code was incorrectly entered.
• The address you entered and the billing address that is on file with the card-issuing bank do not match. You must enter the billing address that appears on your credit card statement.
• A foreign address (a country other than the US) was entered. The website is unable to process credit card payments with a foreign address.
• There is insufficient credit available for the payment amount.

You will need to contact Florida State Disbursement Unit Customer Service at 1-877-769-0251.

Pay by Text is a payment solution that allows you to make your payment via texting on your smartphone. You can make a one-time only payment or set up recurring payments. The day your payment is scheduled you will receive a notification via text message. You use secure links to add a credit or debit card and then authorize the payment. Future payments will only require you to text a code to authorize the payment.

Yes, your information is encrypted and tokenized, keeping you safe from any data breach.

American Express, Discover, Mastercard, Visa, JCB, or Maestro.

Yes, you can click the link in the provided text message and change your payment type.

Standard text messaging rates may apply. If a payment is made by text there is a 3.5% service fee for completing a transaction with your credit or debit card.

You will receive a notification (text message) the day your payment is scheduled.

You will receive a reminder notification two business days after the initial notification.

Your credit or debit card will not be charged. However, if you do not respond to three scheduled recurrences, all future notifications will be cancelled.

We will let you know your payment has been paid and you do not need to submit another payment.

Your phone number is only used to send you payment information. Your number is stored securely so for each transaction we can validate that you own the number, and your device is still attached to it.

You can use a US or Canadian phone number.

Your User ID and password must each consist of at least two numbers, six letters, and not exceed 12 characters in length. In addition, user IDs and passwords cannot contain any special characters, such as question marks, number signs, periods, etc. Your user ID and password must be different from each other.

No, it must be different from your User ID.

No, your password does not expire, but it is a good idea to change your password occasionally to protect it.

Yes, you can. To change your password, login to your ePay account and access the overview page, click ‘Change Password," enter the required information and re-enter the desired password.

If your case is being handled by child support, then contact your child support worker. If child support is not handling your case, then contact the Clerk of Court where your court order was issued.

Contact Customer Service at 1-877-769-0251.

Change your user ID and password through this website. To do this login to your ePay account and access the Overview page Account section. To change your User ID, click "Change User ID." Enter the required information and create a new user ID. To change your password, click "Change Password," enter the required information and create a new password.

Contact Customer Service at 1-877-769-0251 immediately. You will be asked to submit your claim in writing as well.